Privacy Policy

Last updated: 21 July 2026

1. Introduction

This Privacy Policy explains how BASETECH - FZCO ("Basetech", "we", "our", or "us"), a Free Zone Company registered with the Dubai Integrated Economic Zones Authority, collects, uses, and safeguards information when you visit our website or engage our software development and IT consulting services. If you do not agree with this policy, please do not use the Site or our Services.

2. Information we collect

• Contact data: name, email address, phone number, and company details you provide when you contact us or engage our Services.
• Technical data: browser type, IP address, device, and operating system information collected when you visit our website.
• Usage data: how you interact with our website, such as pages visited.
• Project data: information, materials, or access you provide to us during an engagement. We collect only what is necessary to deliver the agreed Services and handle it under the confidentiality terms of that engagement.

3. How we use information

• To respond to enquiries and communicate with you
• To provide, manage, and support our Services
• To process invoices and payments
• To operate, secure, and improve our website
• To detect and prevent fraud or misuse
• To comply with legal and regulatory obligations

4. Disclosure of information

We share information only in limited circumstances:

• Service providers: trusted third parties who host our website, process payments, or provide tooling, accessing only the data needed to perform their function.
• Legal requirements: where required to comply with the law or to protect our rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• With your consent: where you ask or agree for us to do so.

We do not sell your personal information.

5. Data security

We apply reasonable technical and organisational measures to protect information, including encryption in transit and restricted access. No method of transmission or storage is completely secure, but we work to protect your information and to limit access to those who need it.

6. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, or as required to meet legal, accounting, or contractual obligations.

7. Your rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your personal data
• Withdraw consent to marketing communications

To exercise these rights, contact us at [email protected].

8. International transfers

We are based in Dubai, United Arab Emirates. Where information is processed by providers located in other jurisdictions, we take steps to ensure it is handled consistently with this policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

Questions about this Privacy Policy can be sent to [email protected].

BASETECH - FZCO · DSOA Techno Hub 2, Dubai Silicon Oasis, Dubai, UAE